Miami Dog Training, Walking & Adventures FAQ

You have questions. We have answers!

Answers to your Questions

We love working with our dog walking and dog training clients. We’ve found many potential clients have had similar questions, so we’re offering you this FAQ.

If you find that your questions are not answered below, please let us know.

What payment methods do you accept?

We can take cash, check and all major credit and debit cards with our online booking system.

How far in advance can services be scheduled?

For our dog training services, we will meet you for an initial consultation/Jump Start Session and then get you on a regular schedule that fits your needs.

For our dog walking, adventures and cat sitting, we usually need a week for new clients, but we will try to accommodate in case of emergency. Once you are in our system, we can usually accommodate with 24 hours’ notice, based on availability.

What happens at the consultation?

Our dog trainer will sit down with you to learn more about the challenges you are having with your dog, what your goals for the future are and show you how we can help. Regardless of whether you are seeing us for a new puppy/dog or for behavioral issues, we will provide you with some immediate solutions and get you started on your training journey right away.

If you are a new walking, adventure or cat sitting client, we will take the time to learn about your pet’s unique needs. After the initial behavioral assessment and registration visit, we can begin working with you.

What is your cancellation policy?

Our cancellation policy is as follows:

  • Dog training clients: a minimum of 48 hours prior to their next session or consultation is required.
  • Daily midday dog walking clients: a minimum of 24 hours’ notice is required.
  • Vacation cat sitting clients: a minimum of 72 hours’ notice is required.
  • Vacation pet sitting clients whose service includes a national holiday:14 days’ notice is required.

Any cancellations not made within these guidelines will be charged 100% of the agreed upon contract.

Are you available on holidays?

We work 365 days a year – including all major holidays.

There will be an additional fee for the following holidays: New Year’s Eve, New Year’s Day, Christmas Eve, Christmas Day, Thanksgiving, Memorial Day, Labor Day and 4th of July.

Do you do group/pack walks?

We only walk dogs together if they are from the same household to ensure the safety of your pets.

Can you administer medications?

Let us know during our initial registration visit if your pet will need any medications, and what time(s) they need to be administered.

How often will you visit my pet(s)?

For pet sitting clients, we will visit your pets as many times per day as you like, with a minimum of once per day for cats.

What time will you visit my pet(s)?

We will endeavor to keep as close to your pet’s regular schedule as possible, whether we are providing midday dog walks or vacation care. We will discuss your requirements during our initial consultation and work to accommodate your needs.

Do you have any vaccination requirements?

All pets must be up to date on vaccinations to prevent the spread of disease to other clients’ pets. We do make exceptions for pets who cannot be vaccinated for medical reasons, and we accept titers as proof of immunity.

I have a question not listed here.

We’re happy to answer any questions you may have about our training, walking or cat care, just give us a call at 786-833-8763 or contact us via email.

They Are Extremely Competent!

I’ve used Katie and her staff for more years than I can remember. They are extremely competent, flexible, professional. Our family (dogs and humans) couldn’t be safe without them.

-Beth Mandler

See all of our Miami dog training and pet care services or contact us to learn more.